Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 2 - 5 weeks
  • United Kingdom : 2 - 21 business days
  • United States : 3 - 11 business days
  • North America : 5 - 10 business days
  • Europe : 2 - 30 business days
  • Australia, New Zealand and Oceania : 2 - 4 weeks
  • Asia Pacific : 2 - 4 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 4 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

How to save on shipping fees?

Combined shipping fees are applied when you are purchasing more then 1 item. Just be sure to add all items and check out them all together in 1 shipment. Etsy will automatically calculate low shipping fees and you will enjoy combined shipping fees.

I want this send straight to my friend

And you can sure do!
Just be sure to place individual orders and check out each order with your friend's address.

PUZZLE - I want two (or more) names on one puzzle

I'd love to do that for you!
Be sure to mention your names and girl/boy roles in the sellers box

HOW TO CUSTOMIZE AN ORDER

Hello and welcome to Etsy!
If this is your first time, I'll bare with you with pleasure.

1. Add the item(s) you would like to purchase in your shopping cart
2. Visit your shopping cart
3. Under the items added, you will find a small "note to xoxokristen" field where you could put all the information in regard of the personalization.

If you miss that field - no worries! Place your order and message me back with your customization details. I'll add the information where it is needed.

PUZZLE - I have Bridesmaids and Maid of Honor, Matron of Honor and Flower Girls

Yes, you can have everything in my shop custom made for any role and with any name.
I do everything from scratch, so go ahead and leave me a note for all the changes you want! If by any chance we are not able to fulfill your order, I'll be in contact with you shortly. But that usually never happen.

Legal imprint